CSU Health Network Business Services update in response to COVID-19

Questions about billing, health insurance, medical records, or other administrative concerns in response to COVID-19
Private Insurance and Private Insurance Billing

Student Health Insurance Plan (SHIP) and RamCare

  • Scroll down for COVID-19 information for  CSU students with  Student Health Insurance Plan (SHIP) coverage
  • For questions about CSU Student Health Insurance Plan (SHIP) or RamCare,  please email csuhn_insurance@colostate.edu.

Medical Records

  • For medical records questions or requests, please call (970) 491-7509 or (970) 491-2349.

Student Health Insurance Plan

Phone Support and Drop-In Availability
For the safety of our staff (in support of social distancing guidance issued by the Centers for Disease Control) our phone support and drop-in availability has been temporarily suspended. Please email us at csuhn_insurance@colostate.edu and we will respond as soon as possible.

CSU’s Student Health Insurance Plan (SHIP) provides comprehensive coverage on campus as well as in the community and nationally.

Enrollment in SHIP for Fall semester 2020 will open in June 16, 2020.

COVID-19 information for CSU students with Student Health Insurance Plan (SHIP) coverage

Updated March 18, 2020

Accessing In-Person Medical Services:

  • CSU Health Network is open for limited services to serve students in the Fort Collins area.
    • Always call (970) 491-7121 before coming to the CSU Health and Medical Center.
    • Visit the CSU Health Network website home page at health.colostate.edu for more information about hours of operation and how to access available services, including medical, pharmacy, counseling and psychiatry services.
  • If you need to access care through a provider or facility outside CSU Health Network:
    • Make sure you download your personalized health insurance card BEFORE going to an outside provider or facility. Instructions can be found here. If you need assistance, please call AmeriBen at 855-258-2656.
    • To limit your out-of-pocket costs, try to see providers in the Anthem Blue Cross Blue Shield Network whenever possible. You can search for providers on the Anthem website. Deductibles and co-pays will apply – please reference the SHIP brochures for details.
    • If you are in the Fort Collins area and need to seek care when the CSU Health Network is closed (after-hours, weekends, holidays), you can find detailed information and options on our After-Hours and Emergency Care page. Always call ahead before visiting a healthcare provider or facility.

Accessing Online Medical and Counseling Visits via Anthem’s LiveHealth Online Service:

  • At this time, CSU students enrolled in SHIP can seek medical and behavioral health (mental health/counseling) services online through Anthem’s LiveHealth online service at no costClick here for step-by-step instructions on how to register and use LiveHealth online
  • This is a great option to consider if you have a non-urgent medical or counseling concern or are concerned about seeking in-person care.

COVID-19 Testing

  • All COVID-19 testing, including the office visit or urgent care visit, is covered with no out-of-pocket cost to the patient (whether test results are positive or negative).
  • For the most up-to-date information on COVID-19 symptoms and testing, please visit the CSU Health Network COVID-19 webpage.  Always call ahead before visiting a healthcare provider or facility.

Prescription Support: 

  • If you are in the Fort Collins area, CSU Health Network Pharmacy can fill your prescription with no cost sharing. Visit Location, Hours and Parking page for current Pharmacy hours of operation, and call (970) 491-1402 if you have questions.
  • Prescriptions filled outside of the CSU Health Network Pharmacy will require you to have your Anthem Blue Cross Blue Shield Health Insurance Card. Prescription costs are $10 (generic), $35 (brand), $60 (specialty). You may call the RX member service number on the back of your insurance card if you wish to use mail order services (co-pays apply).  Learn more about the basics of filling prescriptions, including home delivery.