Open to the public, including CSU students, faculty, staff and the community at large
About the CSU Health Network Pharmacy
- Located on the 1st floor of the CSU Health and Medical Center.
- Open to the public, including CSU students, faculty, staff, and anyone in the community.
- Fills prescription orders (from CSU Health Network providers and outside providers from any state), recommends over-the-counter medications, bills insurance companies, transfers prescriptions, and interacts with providers to reach the best therapy possible for our patients.
- Inventory is focused on common college student needs. Medications for certain chronic conditions, such as cholesterol, blood pressure, hormone replacement, etc., may require next-day ordering based on the refill request.
- Select health-related supplies and over-the-counter medications are available for purchase. CSU students may charge these purchases to their student accounts by showing their CSU ID card.
- Staffed by registered pharmacists, certified pharmacy technicians, and student clerks.
Using the CSU Health Network Pharmacy
Click on the tabs below for information about how to fill, refill, transfer and pick-up your prescription.
First-Time or One-Time Prescriptions
If you are a CSU student and have a prescription from a CSU Health Network provider, you must bring a written copy of the prescription to the Pharmacy on the 1st floor of the CSU Health Health and Medical Center during business hours.
If you have a prescription from a non-CSU Health Network provider, you can submit your prescription to the CSU Health Network Pharmacy in one of the following ways:
- Bring a written copy of the prescription to the CSU Health Network Pharmacy on the 1st floor during business hours.
- Have your provider submit the prescription:
- Electronically through the EPrescribe system. See Pharmacy Contact Information section for CSU Health Network Pharmacy identifiers. (Note: CSU Health Network Pharmacy cannot accept prescriptions for controlled substances through the EPrescribe system.)
- By phone – Call (970) 491-1402 and select Option 3 to speak with a pharmacy staff member.
- By fax – Send to (970) 491-4874.
Refill Your Prescription
The CSU Health Network Pharmacy is not able to do automatic prescription refills. Patients may request a refill with approximately five (5) days left on a 1-month supply or two (2) weeks left on a 3-month supply, depending on the patient’s insurance plan.
To get your prescription refilled:
- Have your prescription number ready (see images below for where to find your 6-digit prescription number on your medication label or receipt).
- Use the automated phone system to initiate your refill request.
- Call (970) 491-1402, Press 1 and follow the prompts.
- The system will assign a time for you to pick-up your prescription. We will text you when your prescription is completed and ready for pick-up.
Refill requests are typically processed within the same business day or the following business day.
If no refills remain on your prescription, CSU Health Network Pharmacy will request additional refills from your provider. It is at the discretion of the provider to approve or deny the request. It may take up to two (2) business days for an in-house provider to respond to the request from CSU Health Network Pharmacy. This time period may be longer for outside (non CSU Health Network) providers.
Where to find your 6-digit prescription number
On the prescription label:
On the prescription receipt:
Transfer Your Prescription
To transfer your prescription FROM another pharmacy TO CSU Health Network Pharmacy, please call (970) 491-1402 and provide the following information:
- Patient name, date of birth, and phone number
- Pharmacy name and phone number
- Name of medication and/or indication (i.e. thyroid, acne, etc.)
- Prescription number (if available)
Note: Please allow one (1) business day for transfers to be completed. Depending on demand, particularly at peak times (start of semester, Fall Break, Winter Break, Spring Break), the turnaround time may increase.
To transfer your prescription FROM CSU Health Network Pharmacy TO another pharmacy:
- Call your local pharmacy and request they call CSU Health Network Pharmacy at (970) 491-1402
- CSU Health Network Pharmacy staff will transfer your prescription information verbally over the phone to your local pharmacy.
- This industry standard ensures your prescription is transferred to the correct local pharmacy.
Picking Up Your Prescription
First, follow the instructions in the above tabs to confirm to make sure your prescription has been submitted to the CSU Health Network Pharmacy.
Be sure to have your Prescription Insurance Card or an image/picture of your insurance card at time of service. (See Insurance, Payment and Co-Pay Billing section below for more information.)
You can choose one of the following options to process your prescription:
Option 1: Fill prescription while you wait.
Wait times vary depending on demand, but are typically in the 10-20 minute range.
Option 2: Pick-up prescription within 5-7 business days.
You can drop off prescription and return to pick-up medication within 5-7 business days during the Pharmacy’s business hours.
Option 3: Pharmacy can store prescription on patient’s profile to be filled upon request at a later date.
Note: ADHD prescriptions, including Adderall, Vyvanse, Ritalin, Concerta and others, cannot be stored on the patient’s profile. They must be dropped off when the prescription is due to be filled. (See About ADHD Medications and Controlled Substances section for more information.)
Insurance, Payment and Co-Pay Billing in the Pharmacy
CSU Health Network Pharmacy works with most health insurance prescription cards and bills private insurance. We are contracted with Colorado Medicaid, but not Medicare Part D or out-of-state Medicaid.
CSU Health Network Pharmacy requires all patients to provide prescription insurance information, including current billing information, at the time of service.
Note that prescription coverage may be on a separate card from medical insurance, depending on your plan. Four (4) pieces of insurance information are required at the time of service – Identification Number, RxBIN, RxPCN, and RxGRP (Rx Group). See sample card below for more information. This information may appear in a different place on your card, depending on your insurance provider.
- PRO TIP: Students are encouraged to have photos of their medical and prescription insurance cards on their phones for easy access.
Click on the tabs below for more information about types of payment accepted and tips for using insurance at the CSU Health Network Pharmacy.
- Debit Cards
- Credit Cards
- CSU students can opt to send co-pays and other charges to their student account in the Office of Financial Aid.
- Flexible Spending Account (FSA) cards – at the time of service ONLY. Once a charge has been sent to a student account in the Office of Financial Aid, they are unable to accept FSA cards for payment.
We do NOT accept the following forms of payment:
Additional Tips for Using Insurance at CSU Health Network Pharmacy
- Students enrolled in the CSU-sponsored Student Health Insurance Plan (SHIP) receive generic medications (or brand name medications when no generic equivalent exists) at no additional cost, at the CSU Health Network Pharmacy location only. This does not include specialty fills.
- Students enrolled in the RamCare Supplemental Program can use up to $100 per semester to cover out-of-pocket prescription costs at the CSU Health Network Pharmacy location only. Students must inform Pharmacy staff of RamCare coverage at the time of service.
- We operate as an independent pharmacy, which may affect patients in the following ways:
- We may be considered “out-of-network” depending on the insurance plan. This means that we may only be able to fill a one-time prescription for a patient. If this becomes an issue, we can provide a customer service number for the patient to call their insurance company to opt-in to CSU Health Network Pharmacy as a provider.
- If we are not considered a “preferred pharmacy” in your insurance plan, we may only be able to fill a one-month supply of medication, where three-month supplies may be covered at other pharmacy locations. To verify if this is an option, contact your insurance company directly for other covered pharmacy locations.
- If your insurance plan requires mail order service for maintenance medication, we can provide a customer service number for you to call your insurance company and opt-out of mail order service. This is recommended to avoid potential delays with campus mail delivery.
Frequently Asked Questions (FAQs)
I’m a new/incoming student at CSU and I want to fill an existing medication at the on-campus pharmacy. What do I need to do?
We recommend that you have your local provider send a new prescription order directly to the CSU Health Network Pharmacy. We are able to process a new order more quickly than a transfer. Following this process avoids delays due to high volume of prescriptions transfers, especially at peak times of the year (beginning of semester). See the First-Time or One-Time Prescriptions section under the Using the CSU Health Network Pharmacy heading above for information on how your provider can submit an order to our Pharmacy.
I have run out of refills on my medication. How do I get additional refills?
It depends on the medication. Typically, a refill request would be sent to your previous provider who ordered the original prescription. If you would like to establish care with a CSU Health Network provider, you must make an appointment and be seen by that provider before a new prescription can be ordered. Visit our Make A Medical Appointment page to learn more.
I’m worried about remembering to order my prescription refills. Do you offer weekend hours and/or auto-refill options?
We do not provide weekend hours or auto-refill options. If these services are needed, we suggest utilizing services available in the community. The closest local pharmacy location to the on-campus residence halls is Rite Aid/Walgreens, located at the corner of Prospect Road and Shields Street. Click here for more information.
I’m a CSU student living in an on-campus residence hall and do not have a car. How can I get to the Pharmacy to pick-up my medication?
We are located on the southeast corner of campus on the 1st floor of the CSU Health and Medical Center. There are several options for you to get here without driving a car:
- Walk: Our location is approximately a 15-minute walk from the Lory Student Center (LSC).
- Bike/Longboard: Bike and longboard racks are available outside the main entrance on the north side of the building and at the MAX station. Bikes, longboards, in-line skates, or other means of transportation are not allowed in the building.
- MAX: The CSU Health and Medical is accessible by the MAX at the Prospect Station. Learn more about the MAX.
- Around the Horn: The campus shuttle also stops nearby, north and west of the building. Learn more about Around the Horn.
For more information about our location and transportation options, visit our Location, Hours and Parking page.
How long do you keep a medication filled?
We keep prescriptions filled and on the shelf for 5-7 business days. If you do not pick-up your medication in this timeframe, it will be returned to stock and the prescription order will be stored on the patient profile for a later fill.
If you do not have a medication in stock, how long would it take for the medication to become available?
It depends on the medication. If we are able to order the medication from our local warehouse, it would typically be available by next business day. If the medication is not readily available or there are delivery delays, we will contact patient via text message.
About ADHD Medications and Controlled Substances
- Patients with a ADHD medication prescription must bring in a written copy of the prescription for every fill. We do not store ADHD prescriptions on the patient’s profile for later fills.
- Patient must present photo identification at pick-up for any controlled substance, including ADHD medications.
- We can accept written prescriptions from providers in any state.
- We will not fill any controlled substance order, including ADHD medication orders, that are dated six months or more in the past.
- We submit data to the Prescription Drug Monitoring Program website for the State of Colorado.
- If your insurance plan requires brand name medication and a generic equivalent is available, you will be referred to an outside pharmacy.
- CSU Health Network Pharmacy policy is to fill any controlled substance no more than three (3) days early based on previous fill date.
- Meet the Staff – Pharmacy
- Location, Hours and Parking
- Make A Medical Appointment
- About CSU Health Network
Pharmacy Contact Information:
CSU Health and Medical Center, 1st floor
151 W. Lake St. (corner of College Ave. & Prospect Rd.)
Fort Collins, CO 80523-8031
Pharmacy Phone: (970) 491-1402
Pharmacy Fax: (970) 491-4874
Online Identifiers for ePrescribing:
- Name: CSU Health Network Pharmacy
- NPI #: 1871519918
- NCPDP ID #: 0607462
Pharmacy Hours of Operation
Mondays: 8:00 a.m. – 5:30 p.m.
Tuesdays: 9:00 a.m. – 5:30 p.m.
Wednesdays: 8:00 a.m. – 5:30 p.m.
Thursdays: 8:00 a.m. – 5:30 p.m.
Fridays: 8:00 a.m. – 5:30 p.m.
Note: CSU Health Network Pharmacy follows the Colorado State University academic calendar and will be closed for all University holidays. The Pharmacy also operates on adjusted hours during Fall Break, Winter Break, Spring Break and Summer Break. Visit the Location, Hours, and Parking page for more information.