Your Rights and Responsibilities at the CSU Health Network

At the CSU Health Network, medical and mental health providers work collaboratively to provide comprehensive health care for CSU students. Information will be shared to the extent appropriate for your care.


You have the RIGHT:
  • To be treated with respect, consideration, and dignity.
  • To be provided with personal privacy, safety and security within the Health Network.
  • To communicate in your primary language whenever possible if you are not fluent in English.
  • To be provided, to the degree known, information concerning your diagnosis, evaluation, treatment and prognosis.
  • To be informed and participate in treatment decisions, know the benefits, side effects, and possible complications of treatment.
  • To be provided with help that will facilitate informed healthcare decisions in spite of language barriers, physical or mental disability, or difficulty understanding the care plan.
  • To be informed about services and related costs.
  • To choose your providers and know the names and professional status of those working with you.
  • To file a complaint against a provider, the facility, or healthcare personnel without fear of reprisal.
  • To emergency care without waiting for authorizations or fearing financial penalty.
  • To be provided reasonable access to care within the health network’s mission and scope of service regardless of:
    • Ethnicity
    • Race
    • Age
    • Gender Identity and Expression
    • Disability
    • Culture
    • Different Ideas and Perspectives
    • First Generation Status
    • Marital Status
    • Geographic Background
    • Religious and Spiritual Beliefs
    • Sex
    • Sexual Orientation
    • Socioeconomic Status
    • Veteran Status
    • National Origin
  • To privacy and confidentiality of your health information and health records.
  • To read and request changes to your records if information is not correct, relevant, or complete.
  • To request that uses and disclosure of protected health information be restricted.
  • To consent to or refuse any care or treatment including research.
  • To receive appropriate referrals to other providers and services.
  • To request to a change in providers if other qualified providers are available.
You have the RESPONSIBILITY:
  • To seek healthcare promptly.
  • To give accurate information about your health history to the best of your ability regarding:
    • Health
    • Medications, including over-the-counter products and dietary supplements
    • Allergies or sensitivities
  • To follow the treatment plan prescribed by the provider, participate in your care and to inform the provider if the treatment plan is not understood or manageable.
  • To know the names, purposes, and effects of medications prescribed to you.
  • To ask questions or clarification about anything you do not understand.
  • To report any significant changes in symptoms or failure to improve.
  • To provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by the provider.
  • To understand and honor financial obligations related to your care, including understanding your insurance coverage.
  • To respect and follow CSU Health Network Policies and Procedures.
  • To treat all CSU Health Network staff with courtesy and respect.
  • To arrive for appointments at or before scheduled appointment time, keep appointments or cancel in a timely manner.
  • To provide useful feedback about our services and policies.
  • To inform the provider about the existence of a living will, medical power of attorney or other advance directive that could affect your care.