First-Time or One-Time Prescriptions

The pharmacy accepts written and electronic prescriptions for all medications. Paper copies of controlled substances must be presented to the pharmacy or in some situations may be called in by your provider.  See ‘ADHD and Controlled Substances’ section for more information.

If you have a prescription from a non-CSU Health Network provider, you can submit your prescription to the CSU Health Network Pharmacy in one of the following ways:

• Bring a written copy of the prescription to the CSU Health Network Pharmacy on the 1st floor during business hours.
  OR
• Have your provider submit the prescription:
  • Electronically through the EPrescribe system. See Pharmacy Contact Information section for CSU Health Network Pharmacy identifiers.
  • By phone – Call (970) 491-1402 and select Option 3 to speak with a pharmacy staff member.
  • By fax – Send to (970) 491-4874.

Refill Your Prescription

The CSU Health Network Pharmacy is not able to do automatic prescription refills. Patients may request a refill with approximately five (5) days left on a 1-month supply or two (2) weeks left on a 3-month supply, depending on the patient’s insurance plan.

TO GET YOUR PRESCRIPTION REFILLED:

1. Have your prescription number ready (see images below for where to find your 6-digit prescription number on your medication label or receipt).
2. You can have your prescription refilled in the following ways:
   • Refill your prescription online.
   • Use the automated phone system to initiate your refill request.
     • Call (970) 491-1402, Press 1 and follow the prompts.
     • The system will assign a time for you to pick-up your prescription. We will text you when your prescription is completed and ready for pick-up.

Refill requests are typically processed within 72 business hours.

If no refills remain on your prescription, CSU Health Network Pharmacy will request additional refills from your provider. It is at the discretion of the provider to approve or deny the request. It may take up to two (2) business days for an in-house provider to respond to the request from CSU Health Network Pharmacy. This time period may be longer for outside (non CSU Health Network)  providers.

WHERE TO FIND YOUR 6-DIGIT PRESCRIPTION NUMBER

On the prescription label:

On the prescription receipt:

Transfer Your Prescription

To transfer your prescription FROM another pharmacy TO CSU Health Network Pharmacy

1. Online Transfer
2. Phone Transfer
   • Please call (970) 491-1402 and provide the following information:
     • Patient name, date of birth, and phone number
     • Pharmacy name and phone number
     • Name of medication and/or indication (i.e. thyroid, acne, etc.)
     • Prescription number (if available)

Note: Please allow two (2) business day for transfers to be completed during non-peak times and 3-5 business days during peak times (start of semester, Fall Break, Winter Break, Spring Break).

To transfer your prescription FROM CSU Health Network Pharmacy TO another pharmacy:

• Call your local pharmacy and request they call CSU Health Network Pharmacy at (970) 491-1402
• CSU Health Network Pharmacy staff will transfer your prescription information verbally over the phone to your local pharmacy.
• This industry standard ensures your prescription is transferred to the correct local pharmacy.

Click here for the prescription transfer form.

Picking Up Your Prescription

First, follow the instructions in the above tabs to confirm to make sure your prescription has been submitted to the CSU Health Network Pharmacy.

Be sure to have your Prescription Insurance Card or an image/picture of your insurance card at time of service. (See Insurance, Payment and Co-Pay Billing section below for more information.)

You can choose one of the following options to process your prescription:

OPTION 1: FILL PRESCRIPTION WHILE YOU WAIT.

Wait times vary depending on demand, but are typically in the 10-20 minute range.

OPTION 2: PICK-UP PRESCRIPTION WITHIN 5-7 BUSINESS DAYS.

You can drop off prescription and return to pick-up medication within 5-7 business days during the Pharmacy’s business hours.

OPTION 3: PHARMACY CAN STORE PRESCRIPTION ON PATIENT’S PROFILE TO BE FILLED UPON REQUEST AT A LATER DATE.