To schedule an appointment with a CSU Health Network counselor:
- Call (970) 491-6053 to speak with our on-call counselor and scheduling staff
- Visit Counseling Services on the 3rd Floor of the CSU Health and Medical Center, located at 151 W. Lake St (corner of College Ave. and Prospect Rd.)
Appointments are encouraged whenever possible.
In urgent situations, students can use the On-Call or Behavioral Health services that don’t require an appointment. To access these services, call (970) 491-6053 or visit us on the 3rd floor of CSU Health and Medical Center during normal business hours.
After business hours and on weekends and holidays, an on-call counselor is available by phone at (970) 491-7111.
What to Expect
1. Contact us and speak with an on-call counselor.
Your first step is to contact us by phone at (970) 491-6053 or visit us in person on the 3rd Floor of the CSU Health and Medical Center. Your first contact will be with an on-call counselor. The on-call counselor will talk with you briefly about your concerns, tell you about our services, and help you identify next steps. If your concern is urgent, please let the on-call counselor know so we can help you get immediate assistance.
2. Your initial consultation
If ongoing counseling is the best option for you, your on-call counselor will schedule a longer (50 minute) appointment for you with a member of our staff. Most of the time, your appointment will be within one to two weeks, but the wait can be longer during certain times of the semester. This is because many students request services each semester. In the meantime, though, you can always return to see an on-call counselor if your situation becomes more urgent. During your Initial Consultation, you and your counselor can begin to map out what you may need. It may be:
- A group or skill-building workshop
- Individual or couple counseling
- Stress management
- Substance abuse counseling
- Other services that will meet your particular needs
In most cases, the counselor you meet with for this appointment will be the counselor you work with throughout the semester. Sometimes, however, you may be scheduled to work with another counselor who can best meet your needs.
3. Ongoing Counseling
You and your ongoing counselor will schedule your appointments. Because many students request counseling and our resources are limited, individual counseling appointments are typically scheduled at two to three week intervals. For many students, our weekly counseling groups or skill-building workshops are the treatment of choice. If you believe you need weekly individual counseling for an extended period of time, we will work with you to make a referral to a community provider.
By paying student fees, all students can access up to five individual/couples counseling sessions per semester at no additional cost. Additional charges do apply if you receive more than five sessions of individual counseling in a semester, psychological testing, specialty counseling services, or mandated substance abuse counseling. There is a $10 fee if you cancel your appointment on the day it’s scheduled and a $15 fee if you miss an appointment without notifying us that you will not attend.
Frequently Asked Questions (FAQs) about Counseling Services appointment scheduling
Can students make appointments online?
Counseling Services is committed to providing quality services that are accessible to all CSU students. We want students to know that we carefully considered an online scheduling option but decided against it for a couple of reasons. Since there is a large demand for counseling, an initial appointment with an ongoing counselor may be 2-3 weeks in the future at some points during the semester. By asking students to come in to see us or call us for a brief screening appointment, we are able to problem-solve interim solutions or make a more immediate plan for those in crisis. Additionally, because our staff has different areas of expertise, it is helpful to make the first appointment with a specific counselor for the type of service that will best meet the student’s needs.
Are walk-in appointments available for counseling?
Although an appointment is always encouraged whenever possible, Counseling Services offers weekday drop-in hours for students without an appointment – 9:00am to 4:00pm on Mondays/Wednesdays/Thursdays/Fridays and 10:00am-4:00pm on Tuesdays. Students can also utilize Behavioral Health services available through CSU Health Network Medical Services located on the 2nd floor of the CSU Health and Medical Center. After business hours and on weekends and holidays, an on-call counselor is available by phone at (970) 491-7111.
What is the wait time for an appointment?
The demand for counseling on campus has increased each year. Although we are fortunate to have a large staff of counselors, we are typically unable to offer weekly individual appointments except in emergency situations. Most students see their counselor every two to three weeks for individual appointments. In addition, many students participate in weekly group treatment or, in urgent situations, use our On-call or Behavioral Health counseling services that don’t require an appointment. Due to the extensive time required for comprehensive psychological evaluations, we do not provide this service. And although many areas of expertise exist among our staff, we are unable to guarantee the availability of specific treatment approaches at any given time. If you are looking for a specific approach, please inquire about its availability. Our staff will be glad to work with you to find an appropriate referral in the community if we can’t meet your needs.