Patient Rights & Responsibilities

Your patient rights and responsibilities at the CSU Health Network:

You have the RIGHT:

  • To be treated with respect, consideration, and dignity
  • To be provided with appropriate privacy
  • To communicate in their primary language whenever possible
  • To emergency care without waiting for authorizations or fearing financial penalty
  • To be informed and participate in treatment decisions, know the benefits, side effects, and possible complications of treatment
  • To be provided, to the degree known, information concerning their diagnosis, evaluation, treatment, and prognosis
  • To choose your providers and know the names and professional status of those working with you
  • To privacy and confidentiality of your health information and health records
  • To read and request changes to your records if information is not correct, relevant, or complete
  • To receive a privacy notice to inform you about how protected information will be disclosed
  • To request that uses and disclosure of protected health information be restricted
  • To consent to or refuse any care or treatment
  • To be informed about services and any related costs
  • To receive appropriate referrals to other providers and services
  • To file a complaint against a provider, the facility, or healthcare personnel without fear of reprisal
  • To be provided with help that will facilitate informed healthcare decisions in spite of language barriers, physical or mental disability, or with difficulty understanding the care plan

You have the RESPONSIBILITY:

  • To seek healthcare promptly
  • To give accurate information about your health history
  • To ask questions or clarification about anything you do not understand
  • To report any significant changes in symptoms or failure to improve
  • To respect CSU Health Network policies
  • To treat all CSU Health Network staff with courtesy and respect
  • To keep appointments or cancel in a timely manner
  • To provide useful feedback about our services and policies
  • To know the names, purpose, and effects of medications prescribed to you
  • To pay promptly any bills you have incurred
  • To provide complete and accurate information of any medications, allergies or sensitivities
  • To follow the treatment plan prescribed by the provider and participate in the care
  • To provide responsible transportation and care for 24 hours when required by the provider

For further information about CSU Health Network Office policies click here: Notice of Office Policies. You will be asked to review this document and sign the acknowledgement. Feel free to review and print it in advance and bring it with you to your first appointment.

The CSU Health Network is dedicated to meeting the needs of students and the campus community. We welcome your comments or suggestions.